Frequently Asked Questions:
| Why did we choose your address? As it is not possible to ask everyone to take part in the survey, we select a sample of addresses to represent the entire country. Your address was selected at random from a list of private addresses held by the Royal Mail. |
Who is conducting the survey? The survey is being conducted on behalf of Historic England by Verian, an independent research agency. Historic England are the public body that helps people care for, enjoy, and celebrate England’s historic environment. |
Is this survey confidential? Yes. The information that is collected will only be used for research and statistical purposes. Your contact details are kept separate from your answers and will not be passed on to any other organisation outside of Verian or supplier organisations who assist in running the survey. Data from the survey will be shared with Historic England for the purpose of producing and publishing statistics. The survey is part of a wider evaluation of local high streets led by Amion on behalf of Historic England. Historic England will share your survey answers along with details about the area you live in with Amion. This will not include information that can identify you. Your answers will be combined with others participating in the survey. You will not receive any ‘junk mail’ as a result of taking part. For more information about how we keep your data safe, you can visit our survey privacy policy. |
What are my rights? Completion of this survey is voluntary. We will ask for details such as your views on your local area. We will also ask you for sensitive information such as your ethnicity, but you don’t have to answer these questions. For more information see https://ico.org.uk/for-the-public/ If you are not happy with the way we are processing your data, you have the right to lodge a complaint to the Information Commissioner’s Office about our practices at: https://ico.org.uk/concerns/ |
Why are my views important? We need people from all age groups and backgrounds to take part. Your views are important to us as without them we may not have a representative picture of the communities that people live in. |
What do you need to do? Up to four people aged 16 or over in your household simply need to go to www.FutureHighStreetSurvey.co.uk and enter one of the reference numbers and associated passwords provided and complete the questionnaire by the date shown on the front of the letter that we have sent to you. If you would like to take part but are unable to complete the survey online, please contact the Verian Information Line and a paper version of the questionnaire will be sent to you along with a pre-paid envelope. |
Data Protection Data Protection All information will be processed in compliance with the Data Protection Act 2018. Further information about the way we handle your personal data can be found at https://www.veriangroup.com/uk-surveys |
How do I receive the voucher? Once you have completed the survey you will be directed to the Merit website where you can choose from a range of different £5 shopping vouchers. |
How will the information be used? The information will be used to help Historic England understand how people use local high streets, and what can be done to help them adapt to the future. |